SEON DESIGN® INC. PRODUCT WARRANTY
Seon Design Inc. (Seon) warrants the cameras and components listed
below against defects in workmanship and materials provided that such
defects appear or are discovered within the respective periods specified
below and provided further that the purchaser of such products notifies
Seon of such defects within thirty (30) days of the appearance or
discovery of such defects:
• Five (5) years from date of purchase parts and labor on the
SA Wedge Camera Series
• One (1) year from date of purchase parts and labor on the
SA-IR Illuminator
• One (1) year from date of purchase parts and labor on the
Trooper Mobile DVR Systems
• One (1) year from date of purchase parts and labor on all other
products and accessories
All service/replacement parts and repairs are warranted for a period of
90 days.
Subject to the terms and conditions listed below, during the relevant
warranty period, Seon will repair, replace, or refund the purchase price
for the defective product, whichever Seon considers to be appropriate
in the circumstances, in Seon’s sole and arbitrary opinion, free of
charge, any defective products returned prepaid. In the event purchaser
has a problem with any Seon product, please call and request a
RETURN AUTHORIZATION (RA) NUMBER from the Service Department.
Please call 877-630-7366 or (604) 941-0880 and ask for the Service
Department. Be sure to have the model number, serial number and the
nature of the problem available for the customer service representative.
Prior authorization
MUST be obtained for all returns, exchanges, or
credits.
ITEMS SHIPPED TO SEON WITHOUT A CLEARLY IDENTIFIED RA NUMBER MAY
BE REFUSED
.
PRODUCTS RETURNED WILL BE TESTED TO VERIFY THE DEFECT. UPON VERIFICATION
OF THE DEFECT
, THE PRODUCT WILL BE REPAIRED OR EXCHANGED, OR THE PURCHASE
PRICE WILL BE REFUNDED OR CREDITED TO THE CUSTOMER
’S ACCOUNT, AT THE
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